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Kansas State University

iSIS training

Producing knowledgeable, confident, and effective end users is an important phase of any project to implement a new computing system. For the LASER Project, end-user training will play a critical role. This strategy outlines the approach to end-user training for the implementation of iSIS at K-State.

Identification of end users

The following groups of distinct users have been identified. Each group is expected to share functionality within itself and have distinct training needs.

  • KSU Students
  • Faculty
  • Advisors
  • Academic Department Offices
  • College Administrators
  • Registrar’s Office
  • Office of Undergraduate Admissions
  • Graduate School
  • Controller’s Office
  • Office of Student Financial Assistance
  • New Student Services
  • Other campus administrators
  • Additional administrative staff
  • Departmental Technology Trainers
  • iTAC Help Desk

Training methodologies

The following methodologies have been identified for training the end users in preparation for using iSIS.

  • Collaboration Sessions
  • Traditional In-Class Instruction
  • iSIS Support Website, to include:
    • Online Process Documentation
    • Online Job Manuals
    • Video tutorials
    • Frequently Asked Questions
  • Pamphlets
  • Targeted Small Group Sessions
  • Functional Specialist-Led Sessions
  • iSIS Demonstrations
  • Ongoing Communications
    • InfoTech Tuesday articles
    • Notices, announcements, and other communiqués, as necessary

Matching the end user with the methodology

The accompanying Methodology/End User Matrix (MS Excel file) will associate the above training methodologies with anticipated user groups that will most likely use those methodologies.

Training timeline

Since each component of iSIS has different needs and affects different end user groups, the training timeline for each module will have a slightly different schedule. A summary of the training timeline is available in the accompanying iSIS Training Plan Summary (MS Excel file).

Ongoing support activities

The Student Systems Training Coordinator will be responsible for the initial creation and dissemination of all training materials. However, as the functional users become more comfortable with their roles in iSIS, the expectation is that functional leads will take responsibility for maintaining the integrity and accuracy of the documentation.